Copy to clipboard

Questions? We've got Answers.

Membership Questions:

What does the membership fee cover?

The fee covers excellent primary care through unlimited office visits, annual wellness exams, well-child exams, sports physicals, school physicals, basic office procedures, treatment of acute illness or minor injuries and 24/7/365 access to your doctor, all with no wait times in the office.

Our patients will also have access to discounted labs, imaging tests and special procedures not included in the membership fees.

Is there a sign-up fee to join?

No, we do not require a sign-up fee for a household, family or individual.

Does Elevated Health see patients of all ages?

Elevated Health currently provides care for patients of all ages.

What if I decide to cancel?

We expect to have an open, honest, respectful relationship with you. We do not have a minimum commitment. We ask that you give us a 30 day notice if you wish to cancel. We understand that things happen.  If you choose to rejoin, you may be charged a re-initiation fee.

General Questions

What is Direct Primary Care?

Under the Direct Primary Care (DPC) model, the patient (you) receives comprehensive primary health care directly from their DPC physician. The patient pays for this care through a monthly fee, paid directly to Elevated Health.

Because DPC practices do not participate in any insurance or plans, the providers are able to avoid the ever-increasing and costly documentation demands and administrative intrusions that come with accepting insurance.  DPC practices also avoid the onerous patient data collection responsibilities which many plans impose. These require staff, time, and money, often amounting to substantial intrusions on patient privacy.

Because DPC physicians avoid these obligations to insurance companies, they are free to spend that time listening to and treating patients. And because DPC physicians eliminate the significant overhead costs of participating in insurance, they can pass the savings on to you, the patient – and give compassionate, attentive and timely care at an affordable cost.

What are your prices?

Please find a complete list of our prices here.

Do you see nursing home patients?

Yes! Our physicians see members who are nursing home patients.

What medical conditions do you care for?

We treat a wide array of acute and chronic health problems in pediatric, adult and geriatric patients.

What if I’m hospitalized?

Your physician at Elevated Health will work with your doctors if you should need to be admitted. We will work closely with them to make sure you get back to health as quickly as possible.

Are my medical records ever shared with insurance carriers or government agencies?

No. Patient privacy is a natural benefit of this medical model. We will never provide any third party with a copy of your records, unless you specifically ask us to do so or if Elevated Health is subject to subpoena or search warrant.

What if I need medical attention while I’m away from home?

In the age of telemedicine, many conditions can be diagnosed and treated via a simple conversation by phone or webcam. If appropriate, we will locate the nearest pharmacy and order medication most suited for your circumstance. Alternatively, we can mail medications to you. If you need to go to the hospital or seek other medical attention while away from home, we can advise you on that as well. 

May I contact Elevated Health after hours? How?

Absolutely, yes! It's how we do custom healthcare. After normal office hours our members can still call and text their physician.

When do I pay my fees for non-covered labs, imaging and procedures?

Charges will be added and applied to your preferred method of payment. Transparency is our mission so we will always let you know what you're being charged for.  

Medicare & Insurance Questions

Do I still need insurance?

No, we do not require it for membership. We recommend that you do have insurance to comply with Federal Law.  Elevated Health does not replace insurance, and ideally we encourage our patients to carry a high deductible or major medical plan or a plan with a health savings account, thereby ensuring financial help should hospitalization or referral to a specialist be necessary. You should consult with your insurance provider to help you find a plan that works best with our medical model and that will meet your specific needs. Alternatively, we specialize in patients that are part of healthsharing plans (ie Liberty Healthshare, Medi-share, etc). 

What if I want to continue my current insurance? Can I use it?

Not for our services, but we will work with your insurance to submit any labs, x-rays and medications that we prescribe to your insurance. If your plan requires you to use a particular facility, just let us know. 

If I have Medicare, can I join as a patient?

Yes. However, your monthly membership fee cannot be submitted to Medicare for reimbursement. You must sign a waiver every two years that declares that neither you nor your doctor will directly bill Medicare for your membership fee.

Medicare and medicare supplemental insurance will still cover medical costs that you incur outside of Elevated Health. For example, prescriptions that you fill at an outside pharmacy, or labs run at an outside lab, or hospital charges, physical therapy, x-rays and scans are covered, just to name a few. You do not lose your Medicare coverage for other medical needs just because you are a patient of Elevated Health.

How can I save on insurance costs by being a patient of Elevated Health?

Many times patients purchase expensive "Cadillac" plans that require little or no co-pay and that cover all lab costs and prescription costs. However, with Elevated Health your monthly fee covers all office visits and there are no copays. Plus, our patients have access to wholesale medications and labs sometimes at a 90% discount! Our patients may find it worthwhile to change from a "Cadillac" health insurance plan to a basic health insurance plan to save money.

Are Elevated Health’s monthly fees eligible for HSA or FSA reimbursement?

Many patients find that their DPC fees are reimbursable through their HSA or FSA. Consult your tax advisor for guidance on your particular circumstances.

If we haven’t fully answered all of your questions, please contact us via phone or email so we can further assist you.